All Social Security claims made over the telephone will be subject to an anti-fraud check moving forward, the agency confirmed on April 14.

The implementation of the security measure comes weeks after the Social Security Administration received backlash for proposing cuts to phone services, requiring vulnerable Americans to make the trek to a local SSA office if they were unable, for any reason, to verify their identity online.

The agency now allows "individuals to complete all claim types via telephone, supported by new anti-fraud capabilities designed to protect beneficiaries and streamline the customer experience," according to a news release.

The "enhanced technology" helps Social Security identify suspicious activity in telephone claims by analyzing patterns and anomalies within a person’s account, the agency said. If the account is flagged, the person will be asked to complete an in-person identity proofing to continue processing their claim.

Here's what to know about the anti-fraud measures, including additional details about when the security checks began.

When did Social Security's 'anti-fraud checks' start?

Anti-fraud checks for telephone claims began on April 14. The agency also noted that they would flag "claims that have fraud risk indicators."

"Users of our phone service will only have to come in-person if they are flagged by our anti-fraud system," Social Security wrote in an X post on April 9. "We are surging personnel to the phone lines to better assist anyone that needs help."

"We will continue to conduct 100 percent ID proofing for all in-person claims. 4.5 million telephone claims a year and 70K may be flagged," according to an X post dated April 8. Telephone remains a viable option to the public."

How do I know if I need to schedule an in-person visit?

The answer depends on your needs and current situation, particularly if you have the means to travel to a local SSA office.

Who has to verify their identity in person?

If you fall into any of the following categories, you must visit a local Social Security office to verify your identity:

• Anyone applying for Retirement, Survivors, or Auxiliary (Spouse or Child) benefits
• Anyone changing direct deposit information for any type of benefit
• Anyone receiving payment by paper check (in order to change or update their mailing address)

What services does Social Security offer online?

Applicants, or beneficiaries, can make changes or requests online, including:

• Application for benefits
• Getting or replacing a Social Security card
• Updating contact information
• Changing your name
• Checking your application status
• Updating direct deposit information

"Some tasks start online and need to be finished in an office but starting online saves time," the agency said. "We’ll help you schedule an appointment to visit when it’s needed. If you don’t start online, call to make an appointment before visiting."
(Source: USA Today)

Story Date: April 16, 2025